Refunds, Returns & Exchanges
At Digital ID Technologies (Pty) Ltd, we are committed to providing quality products and reliable customer service. This Refund & Returns Policy explains the conditions under which products may be returned, exchanged, or refunded.
By placing an order on our website, you agree to the terms outlined below.
1. Return Eligibility
Customers may request a return within 7 calendar days of receiving their order, subject to the conditions below.
To qualify for a return:
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The item must be unused and in its original condition.
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The product must be returned in its original packaging.
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All accessories, manuals, software, cables, and included items must accompany the return.
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Proof of purchase or the original invoice must be provided.
Digital ID Technologies (Pty) Ltd reserves the right to inspect all returned items before approving a refund, exchange, or credit.
Returns requested after 7 calendar days may be accepted at the discretion of Digital ID Technologies (Pty) Ltd and will be subject to a 20% handling and restocking fee.
2. Non-Returnable Items
The following items are non-returnable unless defective or incorrectly supplied:
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Opened consumables, including ribbons, retransfer film, cleaning kits, and blank cards
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Software licenses or digitally delivered products
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Custom-configured or special-order products
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Clearance or end-of-line items
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Products damaged through misuse, negligence, or unauthorized modification
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Products returned without original packaging or missing components
3. Defective or Damaged Products
If you receive a defective, damaged, or incorrect product, you must notify us within 48 hours of delivery.
Where applicable:
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The product may be repaired, replaced, or refunded in accordance with the Consumer Protection Act of South Africa.
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Digital ID Technologies (Pty) Ltd may require the product to undergo supplier or manufacturer testing before a refund or replacement is approved.
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Products found to be damaged due to misuse, improper installation, or unauthorized repairs will not qualify for refund or replacement.
If the return is approved due to supplier fault, defective goods, or incorrect delivery, return shipping costs will be covered by Digital ID Technologies (Pty) Ltd.
4. Refund Processing
Once the returned product has been received and inspected:
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Approved refunds will be processed within 21 business days.
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Refunds will be issued using the original payment method where possible.
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Bank transfer refunds may require additional verification.
Please note:
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Shipping and courier charges are non-refundable unless the return is due to an error by Digital ID Technologies (Pty) Ltd.
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Refund timing may vary depending on your payment provider or banking institution.
5. Exchanges
Exchanges may be approved subject to stock availability.
If the replacement product differs in price:
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The customer may be required to pay the difference, or
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A store credit/refund may be issued for the balance.
6. Return Procedure
To request a return, exchange, or refund:
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Contact our support team within the applicable return period.
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Provide your order number, invoice, and reason for the return.
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Wait for return authorization and instructions.
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Securely package the product and send it back using the approved return method.
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Once inspected, we will confirm the outcome of the return request.
Returns sent without prior authorization may be refused.
7. Warranty Information
Certain products sold by Digital ID Technologies (Pty) Ltd are covered by manufacturer warranties.
Warranty coverage:
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varies by product and manufacturer,
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does not cover consumables,
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and excludes damage caused by misuse, accidents, power surges, liquid damage, or unauthorized repairs.
8. Consumer Protection
Nothing in this policy limits or replaces any rights provided under the Consumer Protection Act, 2008 (South Africa).
9. Contact Information
Digital ID Technologies (Pty) Ltd
Website: https://www.digitalidinc.com
Email: [email protected]
Phone: +27 11 867 5843
For all refund and return queries, please contact our support team before returning any products.
