Terms of service

Welcome to Digital ID Technologies (Pty) Ltd. These Terms & Conditions govern your use of our website and the purchase of products from our online store.

By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.

 

1. Company Information

Digital ID Technologies (Pty) Ltd
Website: https://www.digitalidinc.com
Email: [email protected]
Phone: +27 11 867 5843

 

2. Website Use

By using this website, you confirm that:

  • You are legally capable of entering into binding agreements.

  • You will not use this website for unlawful, fraudulent, or unauthorized purposes.

  • You will not interfere with the operation or security of the website.

Digital ID Technologies (Pty) Ltd reserves the right to refuse service, terminate accounts, or cancel orders where unlawful or suspicious activity is suspected.

 

3. Product Information

We strive to ensure that all product descriptions, specifications, pricing, and images displayed on our website are accurate and up to date.

However:

  • Product images are for illustrative purposes only.

  • Specifications may change without notice.

  • Stock availability is subject to supplier availability.

  • Pricing errors may occasionally occur.

Digital ID Technologies (Pty) Ltd reserves the right to correct errors, update information, or cancel orders affected by incorrect pricing or inaccurate information.

 

4. Pricing & Payment

All prices displayed on the website are in South African Rand (ZAR) unless otherwise stated.

Payment must be received in full before orders are processed or dispatched.

We reserve the right to:

  • refuse or cancel orders,

  • limit quantities purchased,

  • or request additional verification for high-value or suspicious transactions.

Payments are processed through secure payment gateways.

 

5. Order Acceptance

Placing an order does not guarantee acceptance of the order.

Orders are only confirmed once:

  • payment has been received and verified,

  • stock has been allocated,

  • and the order has been processed by our team.

If a product becomes unavailable after purchase, we may offer:

  • an alternative product,

  • store credit,

  • or a full refund.

 

6. Shipping & Delivery

Delivery times provided on the website are estimates only and may vary depending on:

  • courier operations,

  • supplier availability,

  • location,

  • public holidays,

  • or unforeseen delays.

Digital ID Technologies (Pty) Ltd is not liable for delays caused by third-party couriers or events beyond our control.

Risk in the goods passes to the customer upon delivery.

Customers are responsible for ensuring that delivery information provided is accurate and complete.

Orders refused at delivery or returned uncollected may be subject to courier charges and handling fees.

 

7. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Refund & Returns Policy available on our website.

By placing an order, you acknowledge that you have read and accepted the Refund & Returns Policy.

 

8. Warranty

Certain products sold by Digital ID Technologies (Pty) Ltd include manufacturer warranties.

Warranty terms:

  • vary depending on the manufacturer and product type,

  • exclude consumables and wear-and-tear items,

  • and do not cover damage caused by misuse, negligence, liquid damage, power surges, or unauthorized repairs.

Warranty claims may require inspection, testing, or supplier approval before resolution.

 

9. Limitation of Liability

To the maximum extent permitted by law:

  • Digital ID Technologies (Pty) Ltd shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our total liability for any claim relating to a product or order shall not exceed the amount paid for that product or order.

Nothing in these Terms limits any rights granted under applicable South African consumer protection laws.

 

10. Intellectual Property

All website content including:

  • logos,

  • branding,

  • product content,

  • images,

  • graphics,

  • and website design,

remains the property of Digital ID Technologies (Pty) Ltd or its licensors and may not be copied, reproduced, or distributed without written permission.

 

11. Privacy & POPIA Compliance

Digital ID Technologies (Pty) Ltd respects your privacy and processes personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).

By using this website, you consent to the collection and use of your information as described in our Privacy Policy.

 

12. Fraud Prevention

Digital ID Technologies (Pty) Ltd reserves the right to:

  • cancel suspicious orders,

  • refuse transactions,

  • request identity verification,

  • or report fraudulent activity to the relevant authorities.

 

13. Website Availability

We do not guarantee uninterrupted access to the website and may suspend or modify the website at any time for maintenance, upgrades, or operational reasons.

 

14. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website or the purchase of products shall be subject to the jurisdiction of South African courts.

 

15. Changes to These Terms

Digital ID Technologies (Pty) Ltd reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Any changes will become effective upon publication on the website.

 

16. Contact Information

Digital ID Technologies (Pty) Ltd

Website: https://www.digitalidinc.com
Email: [email protected]
Phone: +27 11 867 5843

For any questions regarding these Terms & Conditions, please contact us directly.