AFTER-SALES EXCELLENCE

Digital ID Technologies is an authorised distributor and certified technical service centre for Zebra Technologies, Entrust Datacard, HID FARGO, Evolis, and Seaory. We provide sales, repairs, drivers, genuine spare parts, and training for the full product range from each manufacturer.

Most repairs are completed within 3–5 working days once your printer arrives at our Alberton workshop. We carry a local inventory of genuine spare parts for the brands we service, which means we rarely need to wait for parts to ship in from the manufacturer. For urgent on-site support, our engineers can typically attend within 24–48 hours depending on your location.

Yes, we provide on-site technical support across South Africa. Our team of OEM-trained engineers is based in Alberton, Johannesburg, and we travel nationally for installations, repairs, and training. Remote desktop support via TeamViewer and AnyDesk is available anywhere in the country.

If your printer is still within its warranty period, submit an RMA (Return Merchandise Authorization) request using the form on this page or contact our technical support team directly. We'll guide you through the return process, diagnose the fault under warranty, and either repair or replace the unit as covered by the manufacturer's warranty terms.

Drivers for Zebra, Entrust Datacard, HID FARGO, and Seaory ID card printers are available in the Driver Downloads section above. We link directly to each manufacturer's official driver page to ensure you always get the latest version. If you can't find what you need, contact our support team and we'll send you the correct package.

Yes, we offer comprehensive technical training on the operation, configuration, and maintenance of ID card printer systems. Training is available both on-site at your premises and remotely. With more than a decade of experience and official manufacturer certification, our trainers ensure your team is fully equipped to manage your card issuance system efficiently.